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Online shopping

How can I make an online purchase?

Purchasing on our site is very simple! Simply follow these steps:

  • Use the menu or search function to find the item you wish to purchase.
  • If you are looking for something specific, you can use filters (size, color and price) and sort products by different criteria (newness, price from low to high, price from high to low, etc.).
  • Did you find what you were looking for? Add the items you wish to purchase to your cart. Once you have finished adding products, select the 'View Cart' option.
  • To make your purchase, we recommend that you create an account, as this will make it easier to track the status of your order. However, you can complete your order by entering only your basic contact information (first name, last name, email and phone number).
  • Select a payment and shipping method; There are several options available, so choose the one that best suits your needs.
  • Confirm your order and in 48 hours you can enjoy your purchase!

Once your order is completed you will receive a confirmation email with all the details.

Are payments on your site secure?

Yes, payments on our site are safe and protected by the SSL certificate.

The SSL certificate (Secure Sockets Layer 3.0 or later) from the Comodo SSL international certification body guarantees the successful completion of credit card transactions in total security.

The confidentiality of the information is also characterized by the address of the website that manages the payment. The data is exchanged securely and is not visible from the outside to others, thanks to a secure SSL connection.

How long do I have for the return?

You have 30 days!

The simplest and fastest way is for you to return the item to the store, otherwise you can use the online procedure directly from your account.

How can I submit a return request online?
  • Log in to your account:
  • Click on the order for which you wish to send the return.
  • If your order includes more than one item, select the items you wish to return.
  • Select the reason for the return and add a note to the store.
  • Click on "Request return".

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Once the product is returned, you will receive a refund.

The return will be FREE only if the shipments are not paid previously during the order phase, our courier will come directly to your home to collect the package. However, if you paid for shipping when ordering, you will not be entitled to a free return. You will have to take care of sending the package directly to our address:

ALLAN&DAYLE Via Garibaldi 125, Cagliari 09125 CA.

Items must be returned in perfect condition, with their labels and the corresponding receipt or receipt.

For hygiene reasons, socks, socks, earrings, tiaras and other hair ornaments (pegs, clips, tail clips, etc.) cannot be returned or exchanged.

Personalized items cannot be returned.

Can I buy online but collect in your store?

Absolutely yes! Picking up in store is simple and free.

Buy online and enter "Collect in store" when ordering

You will receive an email with all the details.

Can I pay by cash on delivery?

Yes, you can choose cash on delivery by adding a supplement of €3.99 which will be charged to you during checkout.

What are the shipping costs?

Shipping to the store is totally free!

Home shipping is free for orders over €35!

Otherwise, the shipping costs are as follows:


FREE: For orders over €35


How long will it take and where will I receive my order?

We offer very fast shipping times, our couriers guarantee shipments within 48 hours, however there may be delays that are not attributable to us.

You will receive an email from us and an email from our courier so you can independently monitor the arrival times.

Your order will be sent to the address you entered during purchase, we remind you that you can change your details and address before shipping, after which it will be impossible to change the data.

Where is my order?

In the email you will also receive the tracking number and the link to be able to independently verify all the details of your order.

You will be able to monitor the timing, always stay updated on the position and request assistance directly from your account pages.

In any case, for any problem or request contact us, we will be happy to help you.

What should I do if I receive a faulty item?

We are sorry!

If you purchased in store, bring it back to us immediately, our staff will evaluate the defect and replace the product with one in perfect condition.

If you purchased online, process the return procedure from your account by reporting the problem encountered.

Can I add other items to my order or change them?

Unfortunately it is not possible to add or modify items in the order.

However, you can create a new order with the products you want to add.

If you are unable to reach the minimum threshold to obtain free shipping costs, write to us, we will be happy to help you so that you do not have to pay shipping costs twice.

Can I request an invoice?

Absolutely yes!

Remember that to request an invoice you must select this option at the time of purchase so that it can be processed correctly.

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